Help Center — 936jl

Frequently Asked Questions
About 936jl

Everything you need to know about playing at 936jl — from creating your account and making your first GCash deposit, to understanding game rules, claiming bonuses, and withdrawing your winnings in Philippine Peso. If you can't find your answer here, our support team is available 24/7.

Quick Help Topics

What Do You Need Help With?

Browse the most common 936jl support topics below, or scroll down to the full FAQ list for detailed answers.

Registration & Account Setup

Learn how to create your 936jl account, verify your identity, set your preferred currency to PHP, and get started in under five minutes. Age verification (21+) is required for all new accounts.

Deposits & Withdrawals

936jl supports GCash, PayMaya, BPI, BDO, and Metrobank. Minimum deposit is ₱100. Find out how to fund your account, how long withdrawals take, and what to do if a transaction is delayed.

Games & How to Play

Get answers about specific 936jl games — Dragon of Demons, Relax Fishing, European Blackjack, Fortune Tree, Mahjong Ways, and Lucky Bingo. Understand RTP, volatility, and bonus features.

Bonuses & Promotions

Find out how to claim your 936jl welcome bonus, what wagering requirements apply, how to earn free spins, and how the 936jl VIP loyalty program works for regular Filipino players.

Security & Responsible Gaming

Learn about 936jl's SSL encryption, account security features, and responsible gaming tools including deposit limits, session reminders, and self-exclusion options for players who need a break.

App & Technical Support

Questions about the 936jl mobile app, browser compatibility, game loading issues, or account access problems? This section covers common technical issues and how to resolve them quickly.

Full FAQ

All 936jl Questions, Answered

Below is the complete 936jl FAQ covering every major topic. Click any question to expand the answer. If you still need help after reading through these, reach out to the 936jl support team directly.

Registration & Account

Creating a 936jl account is straightforward and takes less than two minutes. Head over to the Register page, fill in your email address, choose a mobile number linked to your GCash or PayMaya account, and set a strong password. You'll need to confirm that you are 21 years of age or older — this is a firm requirement under Philippine gaming regulations. Once your details are submitted, you'll receive a verification message to activate your account. After that, you're ready to make your first deposit and start playing.

The minimum age to register and play at 936jl is 21 years old. This is in line with Philippine gaming laws and PAGCOR regulations governing online gambling in the Philippines. 936jl takes age verification seriously — accounts found to belong to underage players will be suspended immediately and any funds returned. Please play responsibly and only if you meet the age requirement.

No. Each player is allowed only one active 936jl account. Creating multiple accounts — whether using different email addresses, phone numbers, or payment methods — is a violation of the 936jl Terms & Conditions and may result in permanent account suspension and forfeiture of any balances. If you've forgotten your login details, use the account recovery option on the Login page rather than creating a new account.

After registering, 936jl may ask you to complete identity verification (KYC) before processing your first withdrawal. You'll typically need to submit a valid government-issued ID — such as a Philippine passport, SSS ID, PhilHealth card, or driver's license — along with a selfie for confirmation. Verification is usually completed within 24 hours. This process protects your account and ensures that only you can access your funds.

Go to the Login page and click the "Forgot Password" link. Enter the email address associated with your 936jl account and you'll receive a password reset link. If you no longer have access to that email, contact the 936jl support team who can assist with account recovery after verifying your identity. For security, never share your password with anyone — 936jl staff will never ask for your password.
Deposits & Withdrawals

936jl supports the most popular Philippine payment channels:
  • GCash — instant deposits and fast withdrawals
  • PayMaya (Maya) — instant deposits and withdrawals
  • BPI — bank transfer via InstaPay or PESONet
  • BDO — bank transfer via InstaPay or PESONet
  • Metrobank — bank transfer via InstaPay or PESONet
All transactions are processed in Philippine Peso (₱ PHP). No currency conversion fees apply.

The minimum deposit at 936jl is ₱100. GCash and PayMaya deposits are credited to your 936jl wallet instantly. Bank transfers via BPI, BDO, or Metrobank through InstaPay are also typically instant, while PESONet transfers may take up to one business day. There is no maximum deposit limit for standard accounts, though high-volume deposits may require additional verification.

Most 936jl withdrawals are processed within 1 to 24 hours. GCash and PayMaya withdrawals are the fastest, often arriving within the hour during business hours. Bank transfers to BPI, BDO, and Metrobank via InstaPay typically arrive within a few hours. PESONet transfers may take up to one business day. Withdrawal processing times may be slightly longer during Philippine public holidays or peak periods. Make sure your account is fully verified before requesting a withdrawal to avoid delays.

936jl does not charge any fees on deposits or withdrawals. Your full deposit amount is credited to your game wallet, and your full withdrawal amount is sent to your chosen payment method. Note that your bank or e-wallet provider (GCash, PayMaya, BPI, etc.) may have their own transaction fees — check with your provider if you're unsure. 936jl itself does not deduct any processing charges from player transactions.

If your deposit hasn't reflected after 30 minutes, first check that the transaction was completed successfully on your GCash, PayMaya, or banking app. If the payment went through on your end but hasn't appeared in your 936jl wallet, contact the 936jl support team with your transaction reference number and the amount. The team is available 24/7 and will resolve the issue as quickly as possible. Do not attempt to make a second deposit until the first one is confirmed.
Games & How to Play

936jl offers a wide game library covering multiple categories: New titles are added regularly. The full library is accessible after logging in to your 936jl account.

Yes. All 936jl games use independently certified Random Number Generators (RNG) to ensure completely fair and unpredictable outcomes on every spin, card draw, and bingo call. The RNG is tested and audited by third-party certification bodies. No outcome is influenced by previous results, your bet size, or any other external factor. The RTP (Return to Player) percentage for each game is published — for example, European Blackjack has an RTP of 99.6%, while Dragon of Demons sits at 96.5%. Visit the Analysis page for a full breakdown.

Yes. Most 936jl slots and fishing games offer a demo play mode that lets you try the game mechanics without risking real Philippine Peso. Demo mode is a great way to get familiar with Dragon of Demons' cascading reels, Fortune Tree's bonus tree feature, or Relax Fishing's cannon upgrade system before committing real funds. Note that demo play winnings cannot be withdrawn — they are for practice only. Live dealer games and some table games require a real-money account to play.

The minimum bet varies by game. Most 936jl slots — including Mahjong Ways and Fortune Tree — allow bets starting from ₱5 to ₱20 per spin. Relax Fishing starts from ₱10 per shot. European Blackjack has a minimum table bet of ₱50 per hand. Lucky Bingo cards start from ₱20 each. Live dealer tables typically have a minimum bet of ₱100. Maximum bet limits also apply per game — check the individual game info panel for exact limits.

The 936jl Analysis page provides detailed game data including RTP percentages, volatility ratings, maximum win potential, and historical payout trends. It's designed for players who want to make informed decisions about which games to play based on data rather than guesswork. Whether you're comparing Dragon of Demons against Mahjong Ways or checking Lucky Bingo's jackpot frequency, the Analysis section has the numbers you need.
Bonuses & Promotions

New 936jl players receive a welcome bonus on their first deposit. The exact bonus amount and structure may vary depending on current promotions — check the promotions section after logging in for the latest offer. Typically, the welcome bonus includes a deposit match percentage plus free spins on selected slot games. All bonuses are credited in Philippine Peso and are subject to wagering requirements before withdrawal.

Wagering requirements (also called playthrough requirements) specify how many times you need to bet your bonus amount before you can withdraw the bonus winnings. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Different games contribute differently to wagering — slots typically contribute 100%, while table games like European Blackjack may contribute less. Always read the specific bonus terms before claiming.

Yes. 936jl has a VIP loyalty program that rewards regular players with cashback, free spins, reload bonuses, and exclusive promotions. The more you play, the higher your VIP tier — and the better the rewards. VIP members also get priority customer support and faster withdrawal processing. The program is open to all 936jl players and you start earning loyalty points from your very first real-money bet. Details are available in your account dashboard after logging in.

Absolutely. 936jl runs seasonal promotions tied to Philippine events and holidays — including Pasko (Christmas) reload bonuses, Fiesta specials, PBA season promotions, NBA Finals free spin events, and more. These limited-time offers are announced via the 936jl promotions page and through account notifications. Make sure your notification preferences are enabled in your account settings so you never miss a promo.
Security & Responsible Gaming

936jl operates under PAGCOR (Philippine Amusement and Gaming Corporation) licensing guidelines, making it a legitimate and regulated online gaming platform for Filipino players. The site uses SSL (Secure Socket Layer) encryption across all pages, game sessions, and financial transactions to protect your personal data and funds. Your account information is stored securely and is never shared with unauthorized third parties. For full details, see the Privacy Policy.

936jl is committed to promoting safe and responsible gambling. The following tools are available to all players:
  • Deposit Limits — Set daily, weekly, or monthly deposit caps on your account
  • Session Time Reminders — Receive alerts when you've been playing for a set duration
  • Loss Limits — Cap the amount you can lose within a defined period
  • Self-Exclusion — Temporarily or permanently suspend your account if you need a break
  • Reality Checks — Regular pop-up reminders showing your session time and net balance
For more information, visit the Responsible Gaming page.

If you feel that your gambling is becoming a problem, you can request a self-exclusion through your 936jl account settings or by contacting the support team directly. Self-exclusion can be set for a minimum of 30 days up to a permanent ban. During the exclusion period, you will not be able to log in, deposit, or place bets. 936jl takes self-exclusion requests seriously and processes them promptly. If you need immediate help, please visit the Responsible Gaming page for guidance and support resources.

Here are the best practices for keeping your 936jl account safe:
  • Use a strong, unique password that you don't use on other sites
  • Enable two-factor authentication (2FA) if available on your account
  • Never share your login credentials with anyone — 936jl staff will never ask for your password
  • Log out of your account when using shared or public devices
  • Be cautious of phishing attempts — always access 936jl through the official URL
  • Contact support immediately if you notice any suspicious activity on your account
App & Technical Support

Yes. The 936jl mobile app is available for download and provides the full game experience optimized for smartphones and tablets. The app supports both Android and iOS devices and is designed to work smoothly on Philippine mobile networks including Smart, Globe, and DITO. You can download the app from the App page. Alternatively, all 936jl games are also fully playable through your mobile browser without needing to install anything.

If a 936jl game isn't loading or is running slowly, try these steps:
  • Refresh the page or restart the app
  • Clear your browser cache and cookies
  • Check your internet connection — a stable Wi-Fi or 4G/LTE connection is recommended
  • Try a different browser (Chrome or Safari work best for most 936jl games)
  • Make sure your browser or app is updated to the latest version
  • Disable any VPN or ad-blocking extensions that may interfere with game loading
If the issue persists after trying these steps, contact 936jl support with details of the game name, your device type, and the error message (if any).

936jl games are designed to handle disconnections gracefully. If your connection drops during a spin or hand, the game server records the state of your session. When you reconnect and reopen the game, it will resume from where it left off — including any pending wins. In the rare case that a disconnection causes a discrepancy in your balance, contact the 936jl support team with the approximate time of the disconnection and the game you were playing. The team can review the server logs and resolve any issues.

The 936jl support team is available 24 hours a day, 7 days a week. You can reach them through the live chat feature inside your account dashboard — this is the fastest way to get help. For non-urgent matters, you can also send an email to the support address listed in the footer of this page. The team responds in English and is familiar with the needs of Filipino players across Manila, Cebu, Davao, Quezon City, Makati, and the rest of the Philippines.
Need More Help?

Can't find the answer you're looking for? The 936jl support team is online 24/7 and ready to help Filipino players with any question — from account issues to game rules.

[email protected]

Available 24 hours, 7 days a week

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Browse 936jl Games

Explore the full 936jl game library — slots, fishing, blackjack, bingo, and live dealer tables. All playable in Philippine Peso.

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Still Have Questions?

Join 936jl Today and Get Real-Time Support

The fastest way to get answers is to create your free 936jl account and use the live chat feature inside your dashboard. Our support team is available 24/7 and ready to help Filipino players from Manila to Mindanao. Registration is free, takes under two minutes, and requires no deposit to get started. Must be 21 years or older.

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PAGCOR licensed  ·  21+ only  ·  Play responsibly  ·  Responsible Gaming